. arcserve KB: AW0002 error reading data from file >PATH TO .VHD FILE \C_2013-05-22T114221.vhd< RC=183 - arcserve Knowledge Base


AW0002 error reading data from file >PATH TO .VHD FILE \C_2013-05-22T114221.vhd< RC=183
 Product   
 Category     

  Product Scope: 
Product Name  arcserve Backup
arcserve Backup Version   Applicable to all versions of arcserve Backup
arcserve Backup Agents and Options   Agent For Virtual Machines
arcserve Backup Task   Backup Operation

Error Message:

AW0002 error reading data from file >PATH TO .VHD FILE \C_2013-05-22L114221.vhd< RC=183

Description:

While doing a backup of a Virtual Machine hosted by Hyper-V Server 2012 a warning AW0002 error reading data from file >PATH TO .VHD FILE \C_2013-05-22L114221.vhd< RC=183 occur and later in that backup

E3392 TCP reconnection timeout will show up

This warning and the reconnection error happen partly and not in every backup!

Solution:

Please rename Virtual Disk Development Kit (VDDK) from Hyper-V Host when it function as ASBU Backup Server or Proxy at the same time

Goto path C:\Program Files\CA\ARCserve Backup Client Agent for Windows\VDDK and rename the folder

Open the registry and check into value "VDDKDirectory" under

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\ClientAgent\Parameters

Remove the path from that value

Restart all Arcserve Services


!!! Be aware that VDDK version delivered by Arcserve Virtual Machine Agent cannot be uninstalled !!!

More Information:

- VDDK is only needed if VMWare related virtual machines will be backed up by this Backup Server.

- Hyper-V Host 2012 located on Arcserve Backup Server or Arcserve Backup Proxy.

- Make sure the system has all current system updates for Windows 2012 applied.

- related issue 21439717

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Article ID: 4948
Last updated: 16 Oct, 2014
Views: 1601
Current Rating: 3 user ratings.
4.0000 3 reviews
Revision: 3
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Posted: 09 Aug, 2013 by
Updated: by Karlapalem S.

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