AW0002 error reading data from file >PATH TO .VHD FILE \C_2013-05-22T114221.vhd< RC=183
Product Name > arcserve Backup
arcserve Backup Version > Applicable to all versions of arcserve Backup
arcserve Backup Agents and Options > Agent For Virtual Machines
arcserve Backup Task > Backup Operation
AW0002 error reading data from file >PATH TO .VHD FILE \C_2013-05-22L114221.vhd< RC=183
While doing a backup of a Virtual Machine hosted by Hyper-V Server 2012 a warning AW0002 error reading data from file >PATH TO .VHD FILE \C_2013-05-22L114221.vhd< RC=183 occur and later in that backup
E3392 TCP reconnection timeout will show up
This warning and the reconnection error happen partly and not in every backup!
Please rename Virtual Disk Development Kit (VDDK) from Hyper-V Host when it function as ASBU Backup Server or Proxy at the same time
Goto path C:\Program Files\CA\ARCserve Backup Client Agent for Windows\VDDK and rename the folder
Open the registry and check into value "VDDKDirectory" under
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\ClientAgent\Parameters
Remove the path from that value
Restart all Arcserve Services
!!! Be aware that VDDK version delivered by Arcserve Virtual Machine Agent cannot be uninstalled !!!
- VDDK is only needed if VMWare related virtual machines will be backed up by this Backup Server.
- Hyper-V Host 2012 located on Arcserve Backup Server or Arcserve Backup Proxy.
- Make sure the system has all current system updates for Windows 2012 applied.
- related issue 21439717