. arcserve KB: AW0002 error reading data from file >PATH TO .VHD FILE \C_2013-05-22T114221.vhd< RC=183 - arcserve Knowledge Base
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AW0002 error reading data from file >PATH TO .VHD FILE \C_2013-05-22T114221.vhd< RC=183
 Product   
 Category     

Product Name  arcserve Backup
arcserve Backup Version   Applicable to all versions of arcserve Backup
arcserve Backup Agents and Options   Agent For Virtual Machines
arcserve Backup Task   Backup Operation

Error Message:

AW0002 error reading data from file >PATH TO .VHD FILE \C_2013-05-22L114221.vhd< RC=183

Description:

While doing a backup of a Virtual Machine hosted by Hyper-V Server 2012 a warning AW0002 error reading data from file >PATH TO .VHD FILE \C_2013-05-22L114221.vhd< RC=183 occur and later in that backup

E3392 TCP reconnection timeout will show up

This warning and the reconnection error happen partly and not in every backup!

Solution:

Please rename Virtual Disk Development Kit (VDDK) from Hyper-V Host when it function as ASBU Backup Server or Proxy at the same time

Goto path C:\Program Files\CA\ARCserve Backup Client Agent for Windows\VDDK and rename the folder

Open the registry and check into value "VDDKDirectory" under

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA ARCServe Backup\ClientAgent\Parameters

Remove the path from that value

Restart all Arcserve Services


!!! Be aware that VDDK version delivered by Arcserve Virtual Machine Agent cannot be uninstalled !!!

More Information:

- VDDK is only needed if VMWare related virtual machines will be backed up by this Backup Server.

- Hyper-V Host 2012 located on Arcserve Backup Server or Arcserve Backup Proxy.

- Make sure the system has all current system updates for Windows 2012 applied.

- related issue 21439717

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Article ID: 4948
Last updated: 25 Jul, 2014
Views: 963
Current Rating: user ratings.
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Revision: 3
Comments: 0
Posted: 09 Aug, 2013 by
Updated: by Karlapalem S.

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